ORLENNA Return Policy

1. Check the individual return policy along with the overall return policy guidelines
2. Return request to be initiated within 8 hrs [clock hrs] from the receipt of the article.
3. Articles on combo offers could not be returned.
4. A return request could be initiated online by the customer from Account-Orders- view Order Details for any delivered order.
5. Products who’s billing price, after all discounts and coupons applied, is above Rs. 599/- are returnable.
6. A return request will be approved ONLY if it is accompanied with a clear picture of issue/s the customer wish to report. 
7. A return request will be approved only if falls in the following categories:
   1. Received a different product than ordered
   2. Received Broken
   3. Received a different colour than ordered [ altogether a different colour i.e. received Green when ordered Red ]
   4. Or for similar reasons not listed here
8. Orlenna.com reserves all the rights to approve OR disapprove any return request received 
9. Once the return request is approved by the Orlenna team, the return process will be initiated. You will have to make sure that the article is packed properly in the original packaging boxes, along with all the accessories and with the invoice. 
10. Article will only be picked up from the address where it was delivered.
11. Once the returned article reaches the Orlenna warehouse, it would be quality checked and if found not in original condition, used, rough handled, different article or article not in original packaging with invoice and accessories. Orlenna.com reserves all the rights to refuse any refund. 
12. Orlenna.com reserves all the rights to process OR refuse any refund after completing the quality check on return article received.
13. Orlenna.com will not be able to process any refund if you deny accepting the parcel from the delivery agent.

Refund Processing For Returned Articles [Returned due to any reason]

1. Refund via original mode of payment.
2. Refund processing will be done within 2 working days after the quality check of the returned goods are done and found OK. 
3. COD refund will be done to your bank account via NEFT/RTGS/ IMPS. The bank account details will be collected online via return request form for delivered order.
4. Refunds will reflect in your account within 10 to 15 days’ time form the day the refund is processed. 
5. Shipping charges will not be refunded
6. In case of articles shipped to you free of shipping charges, one-way shipping charges will be deducted from the amount to be refunded.

ORLENNA Cancellation Policy

1. An order could be cancelled within 4 hrs [clock Hrs] from placing the order OR before shipping is scheduled with any courier agency, whichever happens first.

Refund Processing For Cancelled Order

1. Refund via original mode of payment
2. Refund Processing will be done within 2 working days of order cancellation
3. Refunds will reflect in your account within 10 to 15 days’ time form the day the refund is processed.

Cancellation By Orlenna

1. Orlenna.com reserves all the right to cancel any order in case the address is incomplete or lacks complete details or for any other reason deemed appropriate by Orlenna.com
2. An order could also be cancelled by Orlenna.com if, for reasons beyond our control, an item cannot be shipped to you.

Refund Processing For Orders Cancelled By Orlenna

1. Refund via original mode of payment
2. Refund Processing will be done within 2 working days of order cancellation
3. Refunds will reflect in your account within 10 to 15 days’ time form the day the refund is processed.